Everything You Need To Know
This FAQ section is designed to help customers understand riverestudio products, handcrafted processes, materials, shipping, maintenance, sizing, ordering, and after-sales support. Because our collections include handmade Italian-inspired jewelry such as sculptural rings, layered necklaces, artisan earrings, black onyx pieces, and gold-plated statement designs, we receive a wide range of detailed customer questions.
Below you will find the most complete and frequently asked questions covering product care, durability, materials, order processing, international shipping, returns, customization, and boutique wholesale inquiries.
If your question is not listed here, you can always contact our support team at support@riverestudio.store.
What materials are used in riverestudio jewelry?
We use sterling silver, 14k/18k gold plating, natural gemstones such as black onyx and malachite, and high-quality alloy bases depending on the design.
Is your jewelry handmade?
Yes. Many pieces are handcrafted or hand-finished by artisans, including brushed rings, sculptural earrings, and textured necklaces.
Will my jewelry look exactly like the photos?
Due to handcrafted processes, slight variations in texture and finish are normal and expected, making each piece unique.
Do you offer custom designs?
At the moment, we offer limited customization for selected wholesale and boutique orders only.
Are your products suitable for daily wear?
Yes, most designs are suitable for daily wear with proper care and maintenance guidance.
Does jewelry tarnish over time?
Natural oxidation may occur on silver, but proper storage and cleaning can significantly slow this process.
Are gemstones natural?
We use both natural and carefully selected stones depending on the design collection.
Can I wear jewelry in water?
We recommend avoiding water exposure to preserve finish quality and plating longevity.
Do you ship internationally?
Yes, we ship worldwide with tracking support.
How long does shipping take?
Typically 7–20 business days depending on destination.
Can I change my shipping address?
Changes can only be made before the order is processed.
What if my package is delayed?
Delays may occur due to customs or logistics, but tracking updates will remain available.
Do you offer returns?
Yes, returns are accepted under eligible conditions depending on product condition.
Can I cancel my order?
Orders can only be cancelled before processing begins.
Do you offer wholesale?
Yes, we support boutique and retail wholesale partnerships globally.
Is wholesale pricing different?
Yes, wholesale pricing is structured based on order volume and collaboration type.
How do I contact support?
Email: support@riverestudio.store
Are products hypoallergenic?
Most designs are skin-safe, but sensitivity varies by individual.
Can I gift wrap my order?
Gift packaging options are available for select orders.
Do you restock sold-out items?
Some items are limited edition and may not be restocked.
Need More Help?
Our team is ready to support your questions about products, shipping, maintenance, and wholesale cooperation.
Website: riverestudio.store
Email: support@riverestudio.store